Your 2-Year Warranty
Complete peace of mind with Dyson India's comprehensive warranty coverage. We stand behind every product.
Warranty Duration
Your Dyson product is protected for 2 years from the date of purchase. This limited warranty covers manufacturing defects and provides you with complete peace of mind.
Coverage begins immediately upon purchase and applies to all Dyson products purchased through Dyson India.
What's Covered
- Manufacturing defects in materials and workmanship
- Replacement of faulty parts and components
- Labor costs for repairs and replacements
- Battery and motor defects (when applicable)
- Dedicated support from Dyson India
What's Not Covered
- Accidental damage from drops, spills, or misuse
- Normal wear and tear from regular use
- Damage from unauthorized repairs or modifications
- Water damage or environmental damage
- Cosmetic damage that doesn't affect functionality
How to File a Warranty Claim
Contact Dyson Support
Reach out to our support team with details about the issue. We're here to help and can often resolve problems quickly.
Phone: +91 1800-258-6688 or +91 11 42302188
Provide Proof of Purchase
Have your order confirmation, invoice, or receipt ready. This verifies your purchase date and warranty eligibility.
Product Inspection
Our support team will assess the issue. Depending on the problem, we may troubleshoot remotely or arrange an inspection.
Repair or Replacement
Once approved, we'll repair your product or provide a replacement at no cost. We handle all logistics and shipping.
Warranty Terms & Conditions
This warranty is a limited warranty that covers manufacturing defects only. For complete terms, conditions, and exclusions, please refer to the full Dyson India Warranty Terms & Conditions document.
Key points:
- Warranty is non-transferable and applies only to the original purchaser.
- Proof of purchase (invoice or order confirmation) is required to validate warranty claims.
- Dyson India reserves the right to repair or replace products at its discretion.
- Warranty coverage may be extended through optional extended warranty plans (where available).
For the complete terms and conditions:
Download Warranty Terms & ConditionsQuestions About Your Warranty?
Our support team is ready to help. Contact us anytime with warranty questions or to file a claim.
Get in Touch With Our Support Team
We're here to help. Reach out through any of our support channels—choose what works best for you.
Phone Support
Call us for immediate assistance with urgent issues, product inquiries, or warranty claims.
Best for: Urgent issues, product questions, warranty claims
Email Support
Send detailed inquiries, photos, or documentation. We respond within 24-48 hours.
General Support:
ask@dyson.inBest for: Detailed inquiries, returns, product comparisons
Escalation Support
For complex issues or unresolved concerns, reach our escalation team directly.
Escalation:
escalation@dyson.inHead of Services:
head.services@dyson.inBest for: Unresolved issues, priority escalations
Our Support Process
Contact Us
Reach out via phone, email, or escalation contact with your issue details.
Initial Assessment
Our team reviews your inquiry and provides initial support within 24-48 hours.
Resolution or Escalation
We resolve your issue or escalate to the appropriate specialist team if needed.
Follow-up
We follow up to ensure your issue is fully resolved and you're satisfied.
How to Choose Your Support Channel
Use Phone When:
Your issue is urgent, you need immediate clarification, or you prefer real-time conversation. Our team can provide instant guidance on warranty claims, product features, or troubleshooting.
Use Email When:
You need to attach documents, photos, or detailed descriptions. Email is ideal for returns, cancellations, product comparisons, or when you need a written record of your communication.
Use Escalation When:
Your initial inquiry hasn't been resolved, or you have a complex issue requiring specialized attention. Our escalation team handles priority cases and ensures swift resolution.
Returns & Cancellations
We want you to feel confident about your purchase. Our returns and cancellation policies are designed to be simple, transparent, and customer-friendly.
Return Window
You have 30 days from the date of purchase to return your Dyson product if you're not completely satisfied.
Condition Requirements
To be eligible for return, your product must meet these conditions:
- ✓ Unused condition: The product must be in its original, unused state
- ✓ Original packaging: All original packaging, accessories, and documentation must be included
- ✓ Proof of purchase: Original invoice or order confirmation must be provided
- ✓ No damage: Product must have no signs of use, damage, or wear
How to Initiate a Return
Follow these simple steps to start your return process:
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Provide your order details: Share your order number, product name, and reason for return
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Receive return authorization: Our team will confirm your eligibility and provide return instructions
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Ship your product: Carefully pack the product in its original packaging and ship to the address provided
Return Shipping Address
Please ship your return to:
Dyson Technology India Pvt. Ltd.
03-101 & 03-114, WeWork Forum
DLF Cyber City
Gurugram, Haryana 122002
India
Note: Please keep your shipping receipt as proof of return shipment.
Refund Timeline
Upon Receipt:
We'll inspect your return within 5-7 business days of receiving it at our facility.
Approval & Processing:
If your return meets all conditions, we'll process your refund within 10-14 business days.
Refund Credit:
The refund will be credited back to your original payment method. Please allow 3-5 additional business days for the amount to appear in your account.
Order Cancellation Policy
If you need to cancel your order before it ships, here's what you need to know:
Pending Orders:
Orders that haven't shipped yet can be cancelled within 24 hours of placement. Full refund will be processed immediately.
Shipped Orders:
Once your order has shipped, it cannot be cancelled. However, you can refuse delivery or initiate a return once received (following our returns policy above).
How to Cancel:
Contact our support team immediately at ask@dyson.in or call +91 1800-258-6688 / +91 11 42302188 with your order number.
Frequently Asked Questions
What if my product arrives damaged?
If your Dyson product arrives damaged, contact us immediately with photos of the damage. We'll arrange a replacement or full refund without requiring a return in most cases.
Can I return a product that's been used?
Our 30-day return window is designed for products in unused, original condition. If you've used the product, you may be covered under our 2-year limited warranty for defects. Please contact support to discuss your specific situation.
Do I have to pay for return shipping?
For eligible returns within 30 days, return shipping costs are your responsibility. However, if the return is due to a defect covered under warranty, we'll arrange pickup at no cost to you.
What happens if I paid with No Cost EMI?
Your refund will be processed back to your original EMI account. You won't owe any remaining EMI payments. Please contact your financial institution if you have questions about EMI refund processing.
Can I exchange a product instead of returning it?
Yes! If you'd like to exchange for a different Dyson product, we can often arrange this directly. Contact our support team to discuss exchange options for your situation.
How do I track my return shipment?
Once you ship your return, use your carrier's tracking number to monitor delivery. We recommend purchasing insurance or using a tracked shipping method. Keep your receipt as proof of shipment.
Still Have Questions?
Our dedicated support team is here to help. We're committed to making the returns process as smooth as possible.
Email: ask@dyson.in
Phone: +91 1800-258-6688 / +91 11 42302188